Cihaz Gönderim Formu

1. This agreement has been drawn up to determine the rights and obligations between TVT Apple Authorized Service Provider and the user.
2. When you deliver your product to the service, the registration form given to you must be brought when receiving the product. The form is arranged in two copies. Any liability that may arise due to the loss of the form belongs to the customer. It accepts and declares in advance that the product will be delivered to the person who delivered the wet signed form, and that TVT Apple Authorized Service Provider bears no responsibility for this delivery.
3. The user accepts and declares in advance to deliver her device to the service by presenting her/his official identity, and the accuracy of this information.
4. If the user sends his device to the TVT Authorized Apple Service by cargo, shipping, etc. and requests that the device be delivered to him by these means after repair. If the devices are damaged during transportation, the user accepts and declares that TVT Apple Authorized Service Provider has no responsibility.
5. The user must present the proof of purchase of the device upon request by the TVT Apple Authorized Service Provider.
6. The User acknowledges and agrees that his / her personal information (name, contact information, etc.) may be provided and / or used by Apple for analysis purposes.
7. The user accepts and declares that all authorization and operation regarding the work and operations related to the product or products delivered to our company will be determined by the authorized technicians of our service.
8. Our company is not responsible for data loss that may occur during the repair of the product, and unlicensed and industry-specific software installed on the devices. The user is obliged to back up his information before leaving his device for service.
9. The user acknowledges that the photographs of every product left to our service are taken, that these photographs will be taken as a reference first in evaluating the situation in case of impact or similar defect objections, and that the technician report will be taken as basis for the detection of visible or invisible physical defects on the product.
10. Our company is not responsible for the devices that are left in service for more than 90 (ninety) days despite the information given whether the product left to service is repaired or not. From the devices that are not received within 90 (ninety) days, 1 (one) TL deposit fee per day will be charged and delivered after the specified time.
11. Maximum repair period is 20 (twenty) business days. This period starts from the date the manufacturer / importer company reaches the Authorized Service Center.
12. During the acceptance of the product, different from the failure declared by the user, the damages and failures that may arise as a result of long tests or that are not visible during the superficial control of the product are under the responsibility of the user. Our company cannot be held responsible for such damages detected later.
13. The user agrees and declares that, except for paid repairs, approval will not be obtained from her/his for all repairs covered by warranty (part replacement, device replacement, software, etc.).
14. Devices that are found to be faulty and require a fee are not processed without user approval. Price information will be sent to you by one or more of the SMS / E-mail / Call options. Bids that are not approved within 5 working days after sending an SMS will be interpreted as not accepted by the user and the repair will be canceled.
15. Our company is not responsible for the loss of work that may arise due to the user’s inability to use the device during the period of repair.
16. All malfunctions due to user error or violation of the device user manual are not covered by the warranty. For devices with expired warranty and / or out of warranty, service can only be obtained by paying a service fee.
17. In our service products imported by Apple in Turkey repaired out of warranty, the warranty is given only to do repairs or replacement parts. The warranty period for spare parts is 6 (six) months. In the case of repair or replacement of products whose warranty period continues, the existing warranty continues where it left off. The user accepts and declares that he / she knows all this information.
18. After the repair cost is accepted, in case of detection of a different malfunction that may occur while the repair and testing phase is in progress; The user is informed about the new malfunction and the price is updated. If the user does not accept the updated price repair fee, the repair process is canceled. At this point, the device may not return to the state it was in when it came to service. In this case, it is not possible to restore the product and our company cannot be held responsible for these situations.
19. For the products within the scope of warranty delivered to our service center, our service chooses the appropriate method, such as part replacement or whole unit replacement, according to the solution of the defect. The replacement of a product that can be repaired in our service center cannot be requested and / or offered without certain legal conditions.
20. The user accepts and declares that he / she has been informed that the problems caused by the user may continue after the product is delivered to our company and therefore the malfunction may progress.
21. Service parts or products are new or equivalent to new in performance and reliability.
22. The user agrees and declares that in case the operation fee is not accepted for out of warranty repairs, the up-to-date fault detection fee will be charged.
23. The user who signed this form checked and received the product while receiving it. Our company is not responsible for any malfunctions, data loss and damages that may occur later.
24. maintenance or repair of equipment you have delivered to an authorized service and / or replacement of equipment related pieces of replacement or spare parts by you will not be extradited, importers Apple Technology and Sales Company Limited (“Apple Turkey”) are to be destroyed, to be scrapped, or to be imparted to the environment You consent to the export with this service form. temporarily taken their stock of these devices by Apple or parts of Turkey also accepted by you.
25. your device with cellular coverage area in order to provide services in Turkey T. C. Your ID Number and phone number may be required. In case your device is changed by us, besides the related number; of your device and you change the device’s IMEI number will be shared with Apple for the Republic of Turkey and the related registration procedures in accordance with the legislation will be transferred to the Information Technology and Communications Agency. By delivering your device with cellular coverage for service, you declare and undertake that the device concerned is a real (not cloned) device.